Adeyemi Folarin
Toronto, Ontario
Profile
Dynamic cybersecurity professional with 2 years of specialized experience in technical support, adept at resolving intricate issues and elevating customer satisfaction. Proficient in incident response and data analysis, leading to substantial enhancements in operational efficiency and resolution times. A solid grounding in cybersecurity principles, coupled with a commitment to threat mitigation, fosters collaborative initiatives aimed at reinforcing security frameworks. Eager to transition into a Cyber and Privacy Intern role, ready to apply technical acumen and contribute to advancing cybersecurity strategies.
Experience
AI Evaluator
Nov 2025 - PresentOutlier (Scale AI)
- Evaluate AI model outputs for accuracy, relevance, and quality across multiple domains
- Provide detailed feedback to improve machine learning model performance
- Assess complex technical responses and identify model hallucinations or inconsistencies
Technical Support Representative
Jan 2022 - Feb 2023Crave Daniels Inc.
- Analyzed customer behavior patterns related to identity theft via spam calls and weak passwords, implementing targeted educational strategies that improved client awareness by 42%
- Utilized data visualization tools to illustrate operational inefficiencies, supporting strategic decisions that reduced costs by 17%
- Delivered customized troubleshooting plans aligned with client goals and workflows, enhancing resolution speed by 30% and reinforcing client trust
- Developed and implemented security awareness programs to educate clients on best practices in cybersecurity
- Collaborated with cross-functional teams to enhance incident response protocols and improve overall security posture
Customer Service Representative
Dec 2020 - Dec 2021Crave Daniels Inc.
- Translated complex business needs into precise technical solutions, enhancing client satisfaction scores by 25%
- Developed and facilitated over 30 targeted support workshops, improving knowledge management and accelerating project timelines by 15%
- Crafted tailored messaging for diverse audiences, increasing engagement by 40% in collaborative environments
- Implemented incident response protocols, enhancing operational efficiency and issue resolution times
- Engaged in threat mitigation strategies, reinforcing organizational security initiatives
Education
Honor's Bachelors of Technology in Cybersecurity
Sep 2023 - Oct 2027Seneca Polytechnic
Higher National Diploma
Apr 2022 - Sep 2022High School Diploma
Sep 2014 - Jan 2020Technical Skills
Languages
- Python
- JavaScript
Technologies
- Git
- Ansible
- Docker
- Linux
- Kubernetes
- Wireshark
Security Tools
- Elastic Stack
- Splunk
- Nmap
- Jenkins
- Metasploit
Extra-curricular
Member, Cyber Café Club
Nov 2024 - PresentSeneca Polytechnic, Toronto
Member of cybersecurity club where students compete in CTFs and discuss the evolving landscape of cybersecurity.